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Within five years of time, all companies will be Internet Companies or they wont be any Companies at all.

~ (Groove 1999)
Knowledge Management.

Every business has both tacit and explicit knowledge. One is undocumented, and the other documented about what is "known" in the company. This knowledge may include information about products and services or information about how the company works with a particular supplier. No matter what type of knowledge an e-business has, the company must put into place processes for organizing that knowledge.
Knowledge management includes managing intellectual capital, such as best practices, critical business processes and operating metrics. Establishing ongoing processes for acquiring, organizing and distributing this knowledge about customers, products and processes is critical to success. The business domains, SCM, CRM and core business operations, are dependent on this information and these intellectual assets. Read more on Ebusiness Process

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